ul {
    margin: 0;
    padding: 0
}

.drl {
    direction: rtl
}

a {
    text-decoration: none !important;
}

.nirweb-ticket {
    font-family: inherit;
}

.nirweb_ticket_base {
    width: 100% !important;
    margin: auto;
    background-color: #fff;
    border-radius: 5px;
    padding: 15px;
}


.nirweb-ticket-title-index {
    font-size: 18px;
    font-weight: bold;
    margin-right: 0;
    margin-bottom: 0 !important;
    margin-top: 0 !important;
}

.w-50 {
    width: 48% !important;
}

.w-100 {
    width: 100%;
}

.mb-15 {
    margin-bottom: 15px !important;
}
.nirweb_col_4{
    flex: 0 0 33.333333%;
    max-width: 33.333333%;
}

.not_found {
    color: red;
    font-weight: 400;
    text-align: center;
    font-size: 18px;
}

img.logo_ticket_nirweb {
    width: 60px;
    height: 60px;
    border-radius: 100%;
    margin: 10px;
}

.reply_nticket {

    padding: 15px;
    border-radius: 5px;
}

/************* ALERT ****************/
.bg_alert__nirweb {
    position: fixed;
    top: 0;
    bottom: 0;
    left: 0;
    right: 0;
    text-align: center;
    font-size: 0;
    overflow-y: auto;
    background-color: rgba(0, 0, 0, .4);
    z-index: 10000;
    cursor: pointer;
    opacity: 1;
    transition: opacity .3s;
    display: flex;
    align-items: center;
    justify-content: center;
}

.box_alert_nirweb {
    max-width: 500px;
    padding: 15px;
    position: relative;
    background: #fff;
    border-radius: 5px;
    min-height: 150px;
    cursor: default;
    width: 100%;
}

.box_alert_nirweb svg {
    width: 60px;
    height: 60px;
    margin-bottom: 10px;
    margin-top: 5px;
}

.box_alert_nirweb h4 {
    text-align: center;
    font-size: 19px;
    margin-bottom: 10px;
}


/*
#--------------- View List Ticket
*/

.tite_status_tickets_nirweb {
    font-size: 20px;
    font-weight: 500;
    color: #34495e;
}

.row_status {
    display: flex;
    justify-content: center;
    margin-top: 15px;
    /*flex-direction: row-reverse;*/
    margin-bottom: 75px;
}

.col_box_status_ticket_nirweb {
    width: 160px;
    box-shadow: 0 0 2px #e6e6e6;
    margin-right: 15px;
    padding: 20px;
    border-radius: 7px;
    border: solid 1px #ECEFF1;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-direction: column;
    cursor: pointer;
}

.col_box_status_ticket_nirweb img {
    max-width: 70% !important;
    margin-bottom: 7px;
}

.col_box_status_ticket_nirweb:hover {
    box-shadow: 0 0 27px rgba(167, 167, 167, 0.25);
}

.col_box_status_ticket_nirweb.active {
    background: #EFEFEF;
}

.col_box_status_ticket_nirweb:last-child {
    margin-left: 0;
}


.col_box_status_ticket_nirweb p {
    margin-bottom: 5px;
    font-weight: 500;
    font-size: 15px !important;
    text-align: center;
}

.col_box_status_ticket_nirweb .title {
    margin-bottom: 5px !important;
    font-weight: 500;
    font-size: 15px !important;
    text-align: center;
}

.error_ajax {
    color: #ff0000;
    font-size: 16px;
}

.suc_ajax {
    color: #2fbe35;
    font-size: 16px;
}

.number.c-red {
    color: #4532CF
}

.number.c-blue {
    color: #FF9F00
}


.number.c-purple, .suc_ajax {
    color: #28E392
}

.number.c-green {
    color: #FC573B
}

.number.c-org {
    color: #2F8CDF
}

.nirweb_new_ticket_head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin: 35px 0;
}

.nirweb_new_ticket_btn {
    display: flex;
    align-items: center;
    justify-content: end;
    gap: 10px;
    width: 50%;
}

.nirweb_new_ticket_btn a,
.head_send_ticket_nirweb .btn_back_nirweb,
#nirweb_frm_user_send_ticket ,.top_box_back_rep a,.nirweb_save_note_btn,.not_found_answer span{
    display: flex;
    justify-content: center;
    align-items: center;
    background: linear-gradient(90deg, #4AB3FF 0%, #0094FF 100%);
    padding: 12px 25px;
    border-radius: 8px;
    font-weight: 600;
    color: #ffffff;
    font-size: 16px;
    gap: 5px;
    cursor: pointer;
    transition: background 0.5s ease; /* تغییر مدت زمان و نوع ترانزیشن */
}

.nirweb_new_ticket_btn a:hover,
.head_send_ticket_nirweb .btn_back_nirweb:hover,.top_box_back_rep a:hover,.nirweb_save_note_btn:hover ,.not_found_answer span:hover {
    background: linear-gradient(196deg, #4AB3FF 0%, #0094FF 100%);
    color: #ffffff;
}

#nirweb_frm_user_send_ticket,button.send_user_answer{
    background: linear-gradient(90deg, #4AB3FF 0%, #0094FF 100%);
}
#nirweb_frm_user_send_ticket:hover,button.send_user_answer:hover{
    background: linear-gradient(180deg, #4AB3FF 0%, #0094FF 100%);
}

.head_nirweb_tickt h3 {
    font-size: 23px;
    font-weight: 500;
    color: #34495e;
}

.head_nirweb_tickt a {
    text-align: center;
    display: inline-block;
    vertical-align: middle;
    border-radius: .1875rem;
    font-size: 16px;
    white-space: nowrap;
    padding: 15px;
    -webkit-transition: color .2s ease-in-out, background-color .2s ease-in-out;
    -o-transition: color .2s ease-in-out, background-color .2s ease-in-out;
    transition: color .2s ease-in-out, background-color .2s ease-in-out;
    background-color: #6c5ce7 !important;
    color: #fff;
}

.top_paylink_nticket a {
    text-align: center;
    display: inline-block;
    vertical-align: middle;
    border-radius: .1875rem;
    font-size: 16px;
    white-space: nowrap;
    padding: 5px;
    -webkit-transition: color .2s ease-in-out, background-color .2s ease-in-out;
    -o-transition: color .2s ease-in-out, background-color .2s ease-in-out;
    transition: color .2s ease-in-out, background-color .2s ease-in-out;
    background-color: #6c5ce7 !important;
    color: #fff;
    margin-bottom: 15px;
}



#rate_nticket, #rated_nticket {
    display: flex;
    justify-content: space-around;
    align-items: center;
    padding: 10px 0;
    border-top: solid 1px #eee;
    border-bottom: solid 1px #eee;
}

#rate_nticket p, #rated_nticket p {
    margin-bottom: 0;
    font-size: 16px;
    color: #181818;
    font-weight: 600;
}

#rate_nticket ul, #rated_nticket ul {
    display: flex;
    padding: 0;
    margin: 0;
}

#rate_nticket li, #rated_nticket li {
    list-style: none;
    margin: 0 6px;
    opacity: 0.5;
    transition: all 0.5s ease-in-out;
    cursor: pointer;
    height: 25px;
}

#rate_nticket svg, #rated_nticket svg {
    width: 25px;
    height: 25px;
}

#rate_nticket li:hover, #rated_nticket li.active {
    opacity: 1;
    transition: all 0.5s ease-in-out;
    transform: scale(1.1);
}

#rate_nticket ul span {
    font-size: 16px;
    color: #e53935;
}

/*
#------------- List Ticket
*/
.ticket_st_label{
   
    color: #7592A0 !important;
    /*padding: 7px 10px;*/
    /*border-radius: 8px;*/
    /*width: 120px;*/
    /*text-align: center;*/
    font-size: 14px !important;
    display: flex;
    align-items: center;
    gap: 10px;

}
.ticket_st_label span{
    width: 12px;
    height: 12px;
    border-radius:3px;
    display: block;
}
.ticket_st_new{
    background: #6250e3;
}
.ticket_st_progress{
    background: #FF9F00;
}
.ticket_st_answered{
    background: #00D666;
}
.ticket_st_closed{
    background: #CDCDCD;
}
.ul_list_ticket_unirweb > li {
    position: relative;
    margin-bottom: 10px;
    width: 100%;
    -webkit-transition: -webkit-box-shadow .3s ease-in-out;
    transition: -webkit-box-shadow .3s ease-in-out;
    -o-transition: box-shadow .3s ease-in-out;
    transition: box-shadow .3s ease-in-out;
    transition: box-shadow .3s ease-in-out, -webkit-box-shadow .3s ease-in-out;
    cursor: pointer;
    font-size: 0;
    margin-right: 0;
}

.ticket_id_support_nirweb {
    font-size: 13px;
    margin: 0 15px 0 0;
    color: #858585;
}

.ul_list_ticket_unirweb > li a {
    display: flex;
    border: 1px solid #ECEFF1;
    padding: 10px 15px 10px 20px;
    border-radius: 5px;
    position: relative;
    background: #fff;
    align-items: center;

}

.info_header_nirwebu {
    display: flex;
    align-items: center;
    padding: 10px 15px 10px 20px;
}


.info_column_nirwebu {
    min-width: 150px;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
}
.nirweb_info_column_title{
    width: 40%;
}
.nirweb_info_column_department{
    width: 35%;
    border-left: solid 1px #DBECF4;
    padding: 0 15px;
}
.nirweb_info_column_last{
    width: 25%;
}
.sec_info_column_nirwebu{
    display: flex;
    gap: 30px;
    align-items: center;
}

.info_column_nirwebu p {
    font-size: 14px;
    color: #7592A0;
    line-height: 1.8em;
    font-weight: 400;
    margin: 0;
    display: flex;
    align-items: center;
    gap: 8px;
}
.info_column_nirwebu strong {
    font-size: 15px;
    color: #37474F;
    line-height: 1.8em;
    font-weight: 500;
    margin: 0;
}
.info_column_nirwebu .ticket_title {
    font-size: 17px;
    font-weight: bold;
    color: #242728;
}
.info_header_nirwebu p{
    color: #607D8B;
}
.ul_list_ticket_unirweb li a:hover {
    -webkit-box-shadow: 0 0 16px 0 rgba(0, 0, 0, .1);
    box-shadow: 0 0 16px 0 rgba(0, 0, 0, .1);
}

.ul_list_ticket_unirweb li a:hover:after {
    -webkit-box-shadow: inset -5px 0 16px 0 rgba(0, 0, 0, .1);
    box-shadow: inset -5px 0 16px 0 rgba(0, 0, 0, .1);
}

.ul_list_ticket_unirweb li .title_time_ticket {
    position: relative;
    display: flex;
    vertical-align: middle;
    width: 100%;
    padding: 15px;
    font-size: 1rem;
    align-items: center;
    justify-content: space-between;
    height: 100%;
    align-self: center;
}

.ul_list_ticket_unirweb li .title_time_ticket p {
    margin-bottom: 0 !important;
    color: #555;
    font-size: 15px;
}

.ul_list_ticket_unirweb li .title_time_ticket time {
    font-size: 13px;
    color: #b3b3b3;
}


/****************************************
#-------------- Send Ticket Page
*********************************************/
.head_send_ticket_nirweb {
    display: flex;
    justify-content: space-between;
    align-self: center;
    align-items: center;
    flex-wrap: wrap;
}

.top_box_send_ticket h4 {
    color: gray;
    font-size: 20px;
}

/*.head_send_ticket_nirweb .btn_back_nirweb {*/
/*    text-align: center;*/
/*    display: inline-block;*/
/*    vertical-align: middle;*/
/*    border-radius: .1875rem;*/
/*    font-size: 13px;*/
/*    white-space: nowrap;*/
/*    padding: 15px;*/
/*    -webkit-transition: color .2s ease-in-out, background-color .2s ease-in-out;*/
/*    -o-transition: color .2s ease-in-out, background-color .2s ease-in-out;*/
/*    transition: color .2s ease-in-out, background-color .2s ease-in-out;*/
/*    background-color: #6c5ce7 !important;*/
/*    color: #fff;*/
/*    font-family: inherit !important;*/
/*}*/

.top_box_send_ticket .content_ticket_send {
    font-size: 14px !important;
    font-family: inherit !important;
    color: #757575;
    margin: 30px 0;
}

.add_support_box {
    display: flex;
}

/*
#------------- FAQ in Send Ticket
*/
.list_of_faq_nirweb {
    font-family: inherit !important;
}

.li_list_of_faq_nirweb {
    margin-bottom: 0 !important;
    display: flex;
    
}

.list_of_faq_nirweb ul li {
    list-style: none;
    margin-bottom: 20px;
    border: solid 1px #ECEFF1;
    /*padding-bottom: 20px;*/
    cursor: pointer;
    position: relative;
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
    padding: 20px;
    border-radius: 8px;
}

.list_of_faq_nirweb ul li i {
    font-size: 16px;
    color: #0047AB;
    font-style: normal;
    position: absolute;
    top: 27px;
    left: 0px;
    width: 12px;
    height: 12px;
}

.list_of_faq_nirweb ul li i:before {
    content: "";
    width: 100%;
    height: 2px;
    position: absolute;
    left: 50%;
    top: 50%;
    -webkit-transform: translate(-50%, -50%);
    -ms-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    background-color: #0047AB;
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
    border-radius: 25px;
}

.list_of_faq_nirweb ul li i:after {
    content: "";
    width: 100%;
    height: 2px;
    position: absolute;
    top: 50%;
    right: 50%;
    background-color: #0047AB;
    border-radius: 25px;
    -webkit-transform: translate(50%, -50%) rotate(90deg);
    -ms-transform: translate(50%, -50%) rotate(90deg);
    transform: translate(50%, -50%) rotate(90deg);
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
}

.list_of_faq_nirweb ul li .title_faq_nirweb {
    color: #4d4d4d;
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
    font-size: 16px;
    font-weight: 500;
    padding: 0 20px;
}

.list_of_faq_nirweb ul li .number_faq_nirweb {
    color: #4d4d4d;
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
    font-size: 20px !important;
    margin: 0 5px 0 10px;
}

.list_of_faq_nirweb ul li .content_faq_nirweb {
    margin: 15px 45px;
    font-size: 14px;
    display: none;
}

.list_of_faq_nirweb ul li .content_faq_nirweb p {
    font-size: 14px;
}

.list_of_faq_nirweb ul li.open i:after,
.list_of_faq_nirweb ul li.open i:before,
.list_of_faq_nirweb ul li.open .number_faq_nirweb,
.list_of_faq_nirweb ul li.open .title_faq_nirweb {
    color: #0047AB;
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
}

.list_of_faq_nirweb ul li.open {
    border: solid 1px #0047AB;
}

.list_of_faq_nirweb ul li.open i:after,
.list_of_faq_nirweb ul li.open i:before {
    background-color: #0047AB;
    transition: all linear 0.5s;
}

.list_of_faq_nirweb ul li.open i::after {
    -webkit-transform: translate(50%, -50%) rotate(0deg);
    -ms-transform: translate(50%, -50%) rotate(0deg);
    transform: translate(50%, -50%) rotate(0deg);
}

.not_found_answer {
    display: flex;
    justify-content: center;
}

.not_found_answer span {
    padding: 12px 35px;
    margin: 25px 0;

}

.error_ticket {
    color: #721c24;
    background-color: #f8d7da;
    border-color: #f5c6cb;
    position: relative;
    padding: .75rem 1.25rem;
    margin-bottom: 1rem;
    border: 1px solid transparent;
    border-radius: .25rem;
    text-align: center;
    display: none;
}

.add_support, .btn_pay_ticket {
    color: #fff;
    background: #f87258;
    padding: 5px;
    margin: 16px auto 0 auto;
    border-radius: .25rem;
    width: max-content;
    display: block;
}

/*
#----------- Form Send Ticket
*/
#send_ticket_form {
    font-family: inherit !important;
    margin: 30px 0;
}

.search_ticket_form_nirweb {
    display: flex;
    align-items: start;
    width: 50%;
    max-width: 700px;
    overflow: hidden;
    /*height: 60px;*/
    padding: 0 15px;
    position: relative;
}

.search_ticket_form_nirweb input {
    outline: none;
    background: transparent;
    width: 100%;
    height: 48px !important;
    border: 1px solid #ECEFF1;
    border-radius: 8px !important;
    font-size: 16px;
}

.search_ticket_form_nirweb button, .search_ticket_form_nirweb button:hover, .search_ticket_form_nirweb button:focus {
    height: 48px;
    width: 48px;
    outline: 0;
    background: #2AA6FF;
    border: 0 !important;
    color: #fff;
    padding: 0 !important;
    display: flex;
    align-items: center;
    justify-content: center;
    -webkit-border-radius: 8px;
    -moz-border-radius: 8px;
    border-radius: 8px;
    position: absolute;
    left: 0;
    top: 0;
}

.notes_niweb_user {
    font-size: 16px;
    font-weight: 600;
    margin: 0 0 10px 0;
}

.nirweb_ticket_notes li {
    margin: 0 0 8px 0;
    padding: 10px;
    border-radius: 8px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.nirweb_ticket_notes li p{
    color: #292929;
    margin: 0 !important;
}
.nirweb_ticket_notes li a{
    color: #0077DD;
    text-decoration: underline;
}

.nirweb_ticket_notes {
    margin: 0 0 25px 0;
    padding: 0;
}

.nirweb_ticket_notes time ,.nirweb_ticket_notes span {
    font-size: 14px;
    color: #858585;
    margin: 0 0 8px 0;
    display: block;
}

.nirweb_ticket_notes h5 {
    font-size: 14px;
    font-weight: 400;
    line-height: 1.8em;
}
.nirweb_ticket_note_back{
    position: fixed;
    top: 0;
    left: 0;
    background: rgba(0, 0, 0, 0.5);
    z-index: 998;
    width: 100%;
    height: 100%;
    display: none;
}
.close_ticket_note_box{
    display: flex;
    justify-content: end;
    cursor: pointer;
}
.nirweb_ticket_note_box{
    background: #ffffff;
    padding: 25px;
    border-radius: 8px;
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%,-50%);
    width: 90%;
    max-width: 400px;
    height: 90vh;
    max-height: 400px;
    overflow: auto;
    z-index: 999;
}
.row_nirweb_ticket_send {
    display: flex;
    justify-content: space-between;
    margin-bottom: 15px;
    margin-top: 15px;
}

.note_ticket_nirweb {
    margin: 24px 0;
}

.mb-0 {
    margin-bottom: 0;
}

#answer_form select, #answer_form textarea {
    outline: none;
}

.form__global__ticket_new label {
    font-size: 14px !important;
    color: #696868;
    font-weight: 500;
    display: flex;
    text-align: left;
    direction: ltr;
    margin-bottom: 15px !important;
}

.row_nirweb_ticket_send input[type="text"], .row_nirweb_ticket_send select, .tnirweb_input {
    border: solid 1px #ECEFF1 !important;
    color: #555 !important;
    border-radius: 4px !important;
    width: 100%;
    height: 38px;
    font-size: 14px;
    font-family: inherit;
    padding: 0 10px !important;
    outline: 0;
}

.select_custom_nirweb {
    position: relative;
    display: flex;
    align-items: center;
    cursor: pointer;
    width: 100%;
}

.select_custom_nirweb input::placeholder {
    color: #b3b3b3;
}

.select_custom_nirweb div {
    border: solid 1px #ECEFF1;
    color: #b3b3b3;
    border-radius: 4px;
    width: 100%;
    height: 38px;
    font-size: 14px;
    display: flex;
    align-items: center;
    padding: 0 10px;
    cursor: pointer;
    background: #fff;
}

.select_custom_nirweb i {
    position: absolute;
    right: 12px;
    font-size: 20px;
    color: #b3b3b3;
    font-weight: 400;
    border-left: solid 1px #b3b3b3;
    padding-left: 10px;
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
}

.select_custom_nirweb i.top:before {
    content: "\f106";
    -webkit-transition: all .3s ease-in-out;
    -o-transition: all .3s ease-in-out;
    transition: all .3s ease-in-out;
}

.select_custom_nirweb ul {
    position: absolute;
    top: 39px;
    background: #fff;
    width: 100%;
    border-radius: 5px;
    border: solid 1px #b3b3b3;
    overflow: hidden;
    display: none;
    z-index: 999;
    max-height: 260px;
    overflow-y: scroll;
    padding: 0;
}

.select_custom_nirweb ul li {
    list-style: none;
    padding: 10px;
    font-size: 14px;
}


.select_custom_nirweb ul li:hover {
    background: #f6f7f9;
}

#nirweb_frm_content_send_ticket_user {
    border: solid 1px #b3b3b3;
    color: #555;
    min-height: 300px;
    font-size: 14px;
}

#nirweb_frm_content_send_ticket_user::placeholder {
    color: #b3b3b3;
}

.main_image_nsp {
    display: none
}

.attach_file_nirweb {
    cursor: pointer;
}

#name_file_attach {
    font-size: 16px;
    margin: 0 15px;
    color: #f00;
    font-weight: 500;
}

.upfile_nirwebtick {
    display: flex;
    align-items: center;
    width: fit-content;
    width: -moz-fit-content;

}

.upload_file_attch img {
    width: 45px;
    height: 45px;
}

.remove_file_by_user {
    display: none;
}

.upload_file_send_ticket_nirweb {
    text-align: center;
    position: absolute;
    z-index: 999;
    background: rgba(255, 255, 255, 0.74);
    width: 100%;
    height: 100%;
    align-items: center;
    justify-content: center;
}

.text_upload {
    display: none;
}

.send_reset_form {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    margin-bottom: 45px;
    position: relative;
}

.rest_form__wpys {
    background: #ff4757;
    width: 110px;
    height: 40px;
    border-radius: 3px;
    color: #fff;
    font-size: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    border: 0;
    margin-right: 50px;
}

/*#nirweb_frm_user_send_ticket {*/
/*    background-color: #f87258;*/
/*    width: 110px;*/
/*    height: 40px;*/
/*    border-radius: 3px;*/
/*    color: #fff;*/
/*    font-size: 16px;*/
/*    display: flex;*/
/*    align-items: center;*/
/*    justify-content: center;*/
/*    cursor: pointer;*/
/*    border: 0;*/
/*    box-shadow: 0 0 0 !important;*/
/*    padding: 0;*/
/*    font-family: inherit;*/
/*}*/

.pagination_ticket_index {
    display: flex;
    justify-content: flex-end;
    margin: 25px 0;
    font-size: 18px;
}

.pagination_ticket_index a {
    margin: 0px 10px;
    width: 30px;
    height: 30px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: solid 1px #eee;
    border-radius: 4px;
    font-size: 15px !important;
}

.pagination_ticket_index span {
    width: 30px;
    height: 30px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 4px;
    font-size: 15px !important;
    background: #0094FF;
    color: #fff;
    margin: 0px 10px;
}

.add_file_btn_nsp {
    display: flex;
    justify-content: center;
    align-items: center;
    flex-direction: column;
    padding: 20px !important;
    border: dashed 1.5pt #696969;
    cursor: pointer;
    text-align: center;
    position: relative;
    color: #181818;
}

.add_file_btn_nsp svg {
    width: 40px;
}

.add_file_btn_nsp:hover {
    background-color: #f1f1f1;
}

.list_inputs_nsp {
    display: flex;
    flex-wrap: wrap;
}

.list_inputs_nsp label {
    margin-left: 20px;
    margin-bottom: 10px;
}

/**************
#---------------- Send Answer
**************/
select#department_nticket {
    width: 100%;
    height: 40px;
    border: none;
    padding: 0 10px;
    border-radius: 5px;
}

#pre_answer_title {
    padding: 0 10px;
    margin-bottom: 8px;
    border: solid #dcdcde 1px;
    height: 35px;
    min-width: 250px;
    border-radius: 5px;
}
.ticket_pre_answer_sections{
    margin: 45px 0;
}

textarea#ticket_notes {
    border: solid #dcdcde 2px;
    width: 100%;
    min-height: 110px;
    color: #000;
}

#answer_form label {
    display: block;
    font-size: 16px;
    margin-bottom: 10px;
}

#answer_form {
    margin-top: 30px;
    border: solid 1px #ECEFF1;
    padding: 30px 16px;
    border-radius: 8px;
    margin-bottom: 25px;
    font-family: inherit !important;
}

#user_content_answ, #nirweb_frm_content_send_ticket_user {
    border: solid 1px #ECEFF1;
    color: #555;
    min-height: 200px;
    font-size: 14px;
    margin-top: 0;
    margin-bottom: 20px;
    width: 100% !important;
    padding: 15px !important;
    border-radius: 3px !important;
    font-family: inherit;
    outline: 0;
}

#user_content_answ::placeholder {
    color: #b3b3b3;
}

.list_all_answered li, .ticket_question {
    list-style: none;
    display: flex;
    align-items: flex-end;
    margin-bottom: 50px;
    font-family: inherit !important;
    margin-top: 15px;
}

.list_answerd_in_dash_admin {
    font-family: inherit !important;
}

.text_message_nirwebtick {
    font-size: 14px;
    padding:15px 25px 8px 25px ;
    background: #F3F7FA;
    color: #616161;
    margin-right: 10px;
    border-radius: 8px;
    font-family: inherit !important;
    font-weight: 400;
}
.list_all_answered li.user_support_nirweb .text_message_nirwebtick {
    font-size: 14px;
    background: linear-gradient(45deg,#59B6FE 0%,#2AA6FF 100%);
    color: #fff;
    margin-left: 10px;
    margin-right: 5px;
}

.list_all_answered li.user_support_nirweb .file_atach_url a {
    color: #ffffff;

}
.list_all_answered li.user_support_nirweb .text_message_nirwebtick p {
    color: #fff;
    font-family: inherit !important;
    line-height: 28px !important;
    margin-bottom: 0;
    font-size: 14px;
}

.text_message_nirwebtick img {
    width: 100%;
    height: 100%
}
.img_avatar_nirwebtick {
    width: 40px;
    border-radius: 100%;
    overflow: hidden;
    height: 40px;
    display: flex;
    opacity: 1;
    visibility: visible;
    margin-right: 5px;
}

.img_avatar_nirwebtick img {
    width: 100%;
    opacity: 1 !important;
    height: 100%;
}

.info_answer_box_nirwebtick {
    width: 80%;
}

.text_message_nirwebtick .head_answer {
    /*padding-right: 20px;*/
    color: #888;
    font-size: 13px;
    display: flex;
    align-items: center;
    margin-top: 15px;
}
.list_all_answered li.user_support_nirweb .text_message_nirwebtick .head_answer{
    color: #ffffff;
}
.list_all_answered li.user_support_nirweb .text_message_nirwebtick .head_answer .name::before{
    background: #ffffff;
}
.list_all_answered .head_answer .name::after, .ticket_question .head_answer .name::after {
    content: "";
    display: inline-block;
    width: 2px;
    height: 15px;
    background: #b3b3b3;
    position: relative;
    top: 4px;
    margin-right: 10px;
}

.file_atach_url {
    border-top: dashed 1px #b3b3b3;
    padding-top: 10px;
    margin-top: 5px;
    margin-bottom: 0 !important;
}

.file_atach_url.no_to_border {
    padding-top: 0;
    border-top: 0
}

.file_atach_url a {
    color: #666666;
    font-weight: 500;
    font-size: 14px;
}

.display_content_ticket {
    font-size: 18px;
    font-weight: 400;
    margin-top: 20px;
    font-family: inherit !important;
    margin-bottom: 15px;
    justify-content: space-between;
    display: flex;
    align-self: center;
}

.info_nirweb_tick {
    display: flex;
    background: #e8e8e8;
    padding: 10px;
    border-radius: 8px;
    flex-wrap: wrap;
    justify-content: flex-start;
}

.box_info_ticket {
    width: 30%;
    text-align: center;
    color: #000;
    margin-bottom: 15px;
}


.info_nirweb_tick .box_info_ticket:nth-child(2) {
    margin: 0 5%
}

.info_nirweb_tick .box_info_ticket:nth-child(5) {
    margin: 0 5%
}

.info_nirweb_tick .box_info_ticket:nth-child(8) {
    margin: 0 5%
}

.box_info_ticket .title {
    margin-bottom: 3px !important;
    font-size: 14px !important;
    font-weight: 500;
    font-family: inherit !important;
}

.box_info_ticket .info {
    margin-bottom: 0;
    background: #fff;
    border-radius: 5px;
    padding: 5px;
    font-size: 14px !important;
    font-family: inherit !important;
}
.nirweb_single_ticket{
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.nirweb_single_ticket_title_box{
    display: flex;
    align-items: center;
    gap: 15px;
    width: 60%;
}
.nirweb_single_ticket_info_btn div{
    gap: 10px;
    display: flex;
    align-items: center;
    background: none;
    border: solid #2AA6FF 2px;
    color: #2AA6FF;
    border-radius: 10px;
    padding: 12px 20px;
    font-size: 14px;
    font-weight: 600;
    width: max-content;
    cursor: pointer;
    transition: all 0.3s linear;
}
.nirweb_single_ticket_info_btn div:hover{
    color: #ffffff;
    background: #2AA6FF;
}
.nirweb_single_ticket_info_btn div:hover svg path{
    fill: #ffffff;
}
.nirweb_single_ticket a{
    border: solid #E0E0E0 1px;
    -webkit-border-radius: 8px;
    -moz-border-radius: 8px;
    border-radius: 8px;
    padding: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
}
.nirweb_single_ticket h2{
    margin: 0;
    color: #0066CB;
    font-size: 22px;
    font-weight: bold;
    line-height: 1.6em;
}

.nirweb_single_ticket p{
    margin: 10px 0 0 0;
    color: #7592A0;
    font-size: 15px;
    font-weight: 400;
}
.nirweb_ticket_reply_page{
    position: relative;
}
.nirweb_ticket_side_info_back{
    position: absolute;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    z-index: 899;
    backdrop-filter: blur(2px);
    display: none;
}
.nirweb_ticket_side_info{
    position: absolute;
    left: -420px;
    display: none;
    top: 0;
    width: 420px;
    max-width: 90%;
    height: 100%;
    max-height: 800px;
    overflow: auto;
    z-index: 999;
    background: #F1F9FF;
    box-shadow: 10px 10px 10px rgba(114, 114, 114, 0.35);
    padding: 25px 45px 25px 25px;
    border-radius: 0 10px 10px 0;
    transition: all 0.3s ease-in-out;
}
.nirweb_ticket_side_info.active{
    left: 0;
    display: block;
}
.close_nirweb_ticket_side_info{
    margin-bottom: 30px;
    cursor: pointer;
    width: max-content;
}
.nirweb_ticket_details_list h3{
    font-size: 18px;
    color: #000000;
    margin-bottom: 20px;
}
.nirweb_ticket_details_list .details_list_row{
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 15px;
}
.nirweb_ticket_details_list .details_list_row strong{
    margin: 0;
    font-size: 14px;
    color: #616161;
    font-weight:400;
    width: 40%;
}
.nirweb_ticket_details_list .details_list_row p{
    margin: 0;
    font-size: 14px;
    color: #292929;
    font-weight:500;
    width: 60%;
}
.nirweb_ticket_details_avatar{
    margin-bottom: 10px;
    display: flex;
    justify-content: center;
    align-items: center;
    flex-direction: column;
}
.nirweb_ticket_details_avatar img{
    border-radius: 75px;
}
.nirweb_ticket_details_avatar p{
    font-weight: bold;
    font-size: 16px;
    color: #292929;
    margin-top: 15px;
}
.nirweb_ticket_details_icons{
    display: flex;
    justify-content: space-around;
    align-items: center;
    width: 90%;
    margin: auto;
    margin-bottom: 35px;
    
}
.nirweb_ticket_details_icons span{
    width: 56px !important;
    height: 56px !important;
    cursor: pointer;
}
/******* list tickets of user *******/
.nirweb_view_other_ticket {
    cursor: pointer;
}

.nirweb_popup_back_other_ticket,.nirweb_popup_back_notes_ticket {
    position: fixed;
    background-color: rgba(0, 0, 0, 0.5);
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 999;
    display: none;
}

.nirweb_popup_other_ticket {
    position: fixed;
    display: none;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 999;
}

.nirweb_popup_other_ticket.active {
    display: flex;
}

.nirweb_popup_notes_ticket {
    position: fixed;
    display: none;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 999;
}

.nirweb_popup_notes_ticket.active {
    display: flex;
}

.nirweb_popup_other_ticket_box {
    background-color: #fff;
    width: 90%;
    max-width: 450px;
    height: 80%;
    max-height: 600px;
    border-radius: 8px;
    padding: 25px 15px;
    z-index: 1000;
    position: relative;
}
.close_ticket_other_ticket_popup,.close_ticket_notes_popup{
    position: absolute;
    top: 30px;
    left: 25px;
    cursor: pointer;
}
.nirweb_popup_other_ticket_box h3 {
    color: #000;
    font-size: 18px;
    text-align: center;
}

.nirweb_popup_list_other_ticket {
    max-height: 90%;
    overflow: auto;
    padding: 10px;
}

.nirweb_popup_notes_ticket input,.nirweb_popup_notes_ticket textarea{
    border: solid 1px #ECEFF1 !important;
    border-radius: 8px !important;
    margin-top: 16px !important;
    color: #292929;
}
.nirweb_popup_notes_ticket input::placeholder,.nirweb_popup_notes_ticket textarea::placeholder{
    color: #BDBDBD !important;
    font-size: 15px;
}
.nirweb_popup_notes_ticket textarea{
    max-width: 100%;
}
.nirweb_popup_notes_ticket button {
    border-radius: 8px;
    padding: 15px 40px;
    color: #ffffff;
    margin: 35px auto 10px auto;
    display: block;
}
.nirweb_popup_notes_ticket button:hover{
    color: #ffffff;
}
/********* list orders of users ********/
.nirweb_view_orders_user {
    cursor: pointer;
}

.nirweb_popup_back_orders_user {
    position: fixed;
    background-color: rgba(0, 0, 0, 0.5);
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 999;
    display: none;
}

.nirweb_popup_orders_user {
    position: fixed;
    display: none;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 999;
}

.nirweb_popup_orders_user.active {
    display: flex;
}

.nirweb_popup_orders_user_box {
    background-color: #fff;
    width: 90%;
    max-width: 450px;
    height: 80%;
    max-height: 600px;
    border-radius: 8px;
    padding: 25px 15px;
    z-index: 1000;
    position: relative;
}

.nirweb_popup_orders_user_box h3 {
    color: #000;
    font-size: 18px;
    text-align: center;
}
.nirweb_popup_orders_user_box .close_ticket_popup{
    top: 30px;
    left: 25px;
    position: absolute;
    cursor: pointer;
}

.nirweb_popup_list_orders_user {
    max-height: 90%;
    overflow: auto;
    padding: 10px;
}
/* width */
.nirweb_popup_list_orders_user::-webkit-scrollbar,.nirweb_view_order_user_popup_box > div::-webkit-scrollbar {
    width: 7px;
}

/* Track */
.nirweb_popup_list_orders_user::-webkit-scrollbar-track,.nirweb_view_order_user_popup_box > div::-webkit-scrollbar-track {
    background: #f1f1f1;
}

/* Handle */
.nirweb_popup_list_orders_user::-webkit-scrollbar-thumb,.nirweb_view_order_user_popup_box > div::-webkit-scrollbar-thumb {
    background: #888;
    border-radius: 3px;
}

/* Handle on hover */
.nirweb_popup_list_orders_user::-webkit-scrollbar-thumb:hover,.nirweb_view_order_user_popup_box > div::-webkit-scrollbar-thumb:hover {
    background: #555;
}

.nirweb_popup_list_orders_user_row {
    text-decoration: none;
    color: #000;
    font-size: 14px;
    border: #eee 1px solid;
    padding: 10px 0;
    display: block;
    border-radius: 5px;
    margin: 10px 0 !important;
}
.nirweb_popup_list_orders_user_row:first-child{
    background: #e3e3e3;
}
.nirweb_popup_list_orders_user_row div{
    text-align: center;
}
.nirweb_view_order_user_btn {
    cursor: pointer;
}

.nirweb_view_order_user_popup_back {
    position: fixed;
    background-color: rgba(0, 0, 0, 0.5);
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 1003;
    display: none;
}

.nirweb_view_order_user_popup {
    position: fixed;
    display: none;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 1002;
}

.nirweb_view_order_user_popup.active {
    display: flex;
}

.nirweb_view_order_user_popup_box {
    background-color: #fff;
    border-radius: 8px;
    padding: 25px 15px;
    z-index: 1004;
    height: 80%;
    width: 90%;
    max-width: 550px;
}

.nirweb_view_order_user_popup_box > div {
    height: 100% !important;
    overflow: auto;
    text-align: right;
    padding: 10px;
}

.nirweb_view_order_user_popup_box > div > div > p {
    padding-right: 10px;
}

.nirweb_view_order_user_popup_box address {
    background: #eee;
    padding: 15px;
    border-radius: 6px;
}

.nirweb_popup_row {
    display: flex;
    justify-content: space-between;
    flex-wrap: wrap;
}

.nirweb_popup_mb {
    margin-bottom: 10px;
}

/*****/
button.send_user_answer {
    font-family: inherit;
    background-color: #2AA6FF !important;
    height: 45px;
    border-radius: 8px;
    color: #fff !important;
    font-size: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    border: 0;
    padding: 15px 50px;
    font-weight: 400;
}

label[for="closed_answer"] {
    margin-bottom: 0;
}

.box_answer_war_nirweb_ticket {
    margin-top: 25px;
    padding: 20px;
    box-shadow: 0 0 3px #ccc;
    border-radius: 5px;
    font-family: inherit !important;
}

.list_all_answered li.user_support_nirweb {
    flex-direction: row-reverse;
}





.list_all_answered li.user_support_nirweb .head_answer {
    flex-direction: row-reverse;
    /*padding-left: 20px;*/
}


.list_all_answered li.user_support_nirweb .head_answer .name::after {
    display: none;
}

.list_all_answered li.user_support_nirweb .head_answer .name::before {
    content: "";
    display: inline-block;
    width: 1px;
    height: 15px;
    background: #b3b3b3;
    position: relative;
    top: 4px;
    margin: 0 10px;
    right: 0;
    opacity: 0.5;
}

.label_main_image {
    display: flex;
    justify-content: center;
    align-items: center;
    flex-direction: column;
    padding: 25px !important;
    border: dashed 1.5pt #696969;
    cursor: pointer;
    text-align: center;
    position: relative;
    font-size: 16px !important;
}

.top_box_back_rep {
    display: flex;
    justify-content: flex-end;
}

.top_box_back_rep a {
    text-align: center;
    display: inline-block;
    vertical-align: middle;
    border-radius: .1875rem;
    font-size: 13px;
    white-space: nowrap;
    padding: 15px;
    -webkit-transition: color .2s ease-in-out, background-color .2s ease-in-out;
    -o-transition: color .2s ease-in-out, background-color .2s ease-in-out;
    transition: color .2s ease-in-out, background-color .2s ease-in-out;
    background-color: #6c5ce7;
    color: #fff;
    font-family: inherit !important;
}

span.remove_file_by_user {
    color: #ff0000;
    font-size: 25px;
    position: absolute;
    left: -14px;
    top: -13px;
    background: #fff;
    border-radius: 100%;
}

.box_btn_send_answer_user {
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: relative;
    margin-top: 15px;
}

#closed_answer[type=checkbox] + label {
    display: flex;
    margin: 0.2em;
    cursor: pointer;
    padding: 0.2em;
    font-size: 16px;
    align-items: center;
}

#closed_answer[type=checkbox] {
    display: none;
}

#closed_answer[type=checkbox] + label:before {
    content: "\2714";
    border: 0.1em solid #000;
    border-radius: 0.2em;
    display: flex;
    width: 1.5em;
    height: 1.5em;
    margin-right: 0.4em;
    vertical-align: middle;
    transition: .2s;
    align-items: center;
    justify-content: center;
    background: transparent;
    color: transparent;
}

#closed_answer[type=checkbox] + label:active:before {
}

#closed_answer[type=checkbox]:checked + label:before {
    background-color: MediumSeaGreen;
    border-color: MediumSeaGreen;
    color: #fff;
}

#closed_answer[type=checkbox]:disabled + label:before {
    transform: scale(1);
    border-color: #aaa;
}

#closed_answer[type=checkbox]:checked:disabled + label:before {
    transform: scale(1);
    background-color: #bfb;
    border-color: #bfb;
}

.holder .row {
    background-color: #4c474c;
    background-image: -webkit-gradient(linear, left bottom, left top, from(#4c474c), to(#141414));
    background-image: -o-linear-gradient(bottom, #4c474c 0%, #141414 100%);
    background-image: linear-gradient(0deg, #4c474c 0%, #141414 100%);
    border-radius: 10px;
}

#recordButton {
    margin: 0;
    outline: none;
    display: flex;
    border: none;
    background-color: #D9AFD9;
    background-image: -webkit-gradient(linear, left bottom, left top, from(#de4d31), to(#f87258));
    background-image: -o-linear-gradient(bottom, #de4d31 0%, #f87258 100%);
    background-image: linear-gradient(0deg, #de4d31 0%, #f87258 100%);
    width: 100px;
    height: 100px;
    cursor: pointer;
    position: relative;
    align-items: center;
    justify-content: center;
    flex-direction: column;
    font-family: inherit;
    border-radius: 15px;
}

#recordButton span {
    font-family: inherit;
    display: block;
    font-size: 12px;
    width: 90px;
    color: #fff;
    text-align: center;
}

#recordButton.disabled {
    display: none;
}

#stopButton.disabled {
    display: none;
}

#recordButton:hover {
    background-color: #ee7bee;
    background-image: -webkit-gradient(linear, left bottom, left top, from(#cd2b0c), to(#e35337));
    background-image: -o-linear-gradient(0deg, #cd2b0c 0%, #e35337 100%);
    background-image: linear-gradient(0deg, #cd2b0c 0%, #e35337 100%);
}

#recordButton:before {
    width: 50px;
    height: 50px;
    content: "";
    display: block;
    background-image: url(./../images/mic.svg);
    background-size: cover;
}

#stopButton span {
    font-family: inherit;
    display: block;
    font-size: 12px;
    width: 90px;
    color: #fff;
    text-align: center;
}

#stopButton {
    background-color: #ff2038;
    background-image: -webkit-gradient(linear, left bottom, left top, from(#ff2038), to(#b30003));
    background-image: -o-linear-gradient(bottom, #ff2038 0%, #b30003 100%);
    background-image: linear-gradient(0deg, #ff2038 0%, #b30003 100%);
    margin: 0;
    outline: none;
    display: flex;
    border: none;
    width: 100px;
    height: 100px;
    font-family: inherit;
    cursor: pointer;
    position: relative;
    align-items: center;
    justify-content: center;
    flex-direction: column;
    border-radius: 15px;
}

#stopButton:before {
    width: 40px;
    height: 40px;
    content: "";
    display: block;
    background-image: none;
    background: #fff;
    border-radius: 5px;
}

#recordingsList {
    margin-bottom: 20px;
    padding: 10px;
}

#recordingsList audio {
    outline: none !important;
    width: 100% !important
}

.res_Record {
    text-align: center;
    margin-bottom: 15px;
    font-size: 16px;
    font-family: inherit;
    color: #002dda;
    font-weight: bold;
}

#controls {
    display: flex;
    justify-content: flex-end;
    font-family: inherit;
}

.selectBoxTicketNirweb {
    border: solid 1px #b3b3b3;
    color: #b3b3b3;
    border-radius: 4px;
    width: 150px;
    height: 45px;
    font-size: 14px;
    font-family: inherit;
}

.selectBoxTicketNirweb option {
    color: #000;
}

.list_ticket_file_nsp a::after {
    content: "";
    display: inline-block;
    width: 1px;
    height: 15px;
    background: #b3b3b3;
    position: relative;
    top: 3px;
    margin-right: 5px;
    margin-left: 5px;
}

.list_ticket_file_nsp a:last-child::after {
    display: none
}

/*************************************************************
#---------------------- Ajax Request Loarder ----------------------#
**************************************************************/
.base_loarder {
    position: absolute;
    width: 100%;
    z-index: 999;
    background: rgba(0, 0, 0, 0.3);
    height: 80px;
    display: none;
    flex-direction: column;
    justify-content: center;
    text-align: center;
    margin: auto;
    align-items: center;
    right: 0;
    left: 0;
    margin: auto;
    border-radius: 10px;
}

.spinner {
    width: 40px;
    height: 40px;
    margin: 0 auto;
    position: absolute;
    left: 200px;
    right: 0;
}

.base_loarder p {
    margin-bottom: 0 !important;
    color: #fff;
    font-size: 16px !important;
}

.double-bounce1, .double-bounce2 {
    width: 100%;
    height: 100%;
    border-radius: 50%;
    background-color: #fff;
    opacity: 0.6;
    position: absolute;
    top: 0;
    left: 0;
    -webkit-animation: sk-bounce 2.0s infinite ease-in-out;
    animation: sk-bounce 2.0s infinite ease-in-out;
}

.double-bounce2 {
    -webkit-animation-delay: -1.0s;
    animation-delay: -1.0s;
}

@-webkit-keyframes sk-bounce {
    0%, 100% {
        -webkit-transform: scale(0.0)
    }
    50% {
        -webkit-transform: scale(1.0)
    }
}

@keyframes sk-bounce {
    0%, 100% {
        transform: scale(0.0);
        -webkit-transform: scale(0.0);
    }
    50% {
        transform: scale(1.0);
        -webkit-transform: scale(1.0);
    }
}


/*************************************************************
#---------------------- Info Ticket Page ----------------------#
**************************************************************/
.info_nirweb_ticket_wrap ul{
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    /*align-items: start;*/
}
.info_nirweb_ticket_wrap ul li {
    list-style: none !important;
    display: flex;
    background-color: #f9fcff;
    padding: 12px;
    margin-bottom: 13px;
    border-radius: 8px;
    font-size: 14px;
    flex-wrap: wrap;
    color: #000;
    border: solid 2px #2AA6FF;
    width: 48%;
}

.info_nirweb_ticket_wrap .top {
    display: flex;
    flex-direction: column;
    justify-content: space-around;
}

.info_nirweb_ticket_wrap .bot {
    margin: 10px;
    display: flex;
    flex-direction: column;
}

.info_nirweb_ticket_wrap .bot span {
    margin-bottom: 5px;
}

.info_nirweb_ticket_wrap .bot span:last-child {
    margin-bottom: 0;
}

.info_nirweb_ticket_wrap .top a {
    margin-left: 10px;
    color: #000000;
    font-size: 16px;
    font-weight: bold;
}

.info_nirweb_ticket_wrap img {
    width: 85px;
    height: 85px;
    object-fit: cover;
    border-radius: 4px;
}

.info_nirweb_ticket_wrap ul li .red {
    color: #0878d3;
    font-size: 14px;
    font-weight: 500;
}

.red {
    color: red;
}

.suc {
    color: green;
}

.tamdid_posh {
    color: #fff;
    background-color: #087cd6;
    cursor: pointer;
    display: flex;
    border-radius: 3px;
    font-size: 14px;
    font-weight: 400;
    text-align: center;
    align-items: center;
    justify-content: center;
    width: 150px;
    height: 30px;
    padding: 18px;
}

/*************************************************************
#---------------------- Payment Page ----------------------#
**************************************************************/
.base_order_payment_link {
    max-width: 1140px;
    width: 100%;
    margin: auto;
}

.base_order_payment_link > ul {
    padding: 0;
    margin: 0;
}

.base_order_payment_link > ul > li {
    list-style: none;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    border-bottom: solid 1px #eee;
    line-height: 32px;
    padding: 15px 10px;
    background: #f8f8f8;
}

.base_order_payment_link > ul > li > div:first-child {
    flex: 0 0 70%;
    height: 100%;
}

.status_ok {
    padding: 15px;
    color: #155724;
    background-color: #d4edda;
    border-color: #c3e6cb;
    border: solid 1px;
    border-radius: 3px;
}

.status_faild {
    padding: 15px;
    text-align: center;
    color: #721c24;
    background-color: #f8d7da;
    border-color: #f5c6cb;
    border: solid 1px;
    border-radius: 3px;
}

.status_ok ul {
    padding: 0;
    margin: 0;
}

.status_ok ul li {
    list-style: none;
    line-height: 45px;
}

h4.title_list_payment {
    margin-bottom: 15px !important;
    font-size: 20px !important;
    font-weight: bold !important;
}

.tbl_list_payment .nobr {
    font-size: 16px;
}

.tbl_list_payment tbody tr td {
    font-size: 16px !important;
    text-align: center;
}

.tbl_list_payment tbody tr td p {
    font-size: 16px !important;
    margin-bottom: 0 !important;
    text-align: center;
}

.top_paylink_nticket {
    display: flex;
    justify-content: space-between;
}

a.nirweb_ticket_logo {
    position: fixed;
    bottom: 100px;
    width: 60px;
}

/******************* Pre Answer ***********************/
#pre_answer_title {
    margin-bottom: 8px
}

.list_pre_answer {
    display: flex;
    margin-bottom: 8px;
    padding: 0px !important;
}

.list_pre_answer > li p{
    margin: 0 !important;
    color: #2AA6FF;
    font-weight: bold;
}
.list_pre_answer > li {
    border: 1px solid #2AA6FF;
    border-radius: 8px;
    padding: 8px 24px;
    margin: 0 5px;
    cursor: pointer;
    display: flex;
    align-items: center;
    position: relative;
    background: #0066CB10;
}

.list_pre_answer > li > i {
    font-style: normal;
    border: solid 1px #eee;
    display: flex;
    width: 22px;
    height: 22px;
    align-items: center;
    justify-content: center;
    border-radius: 100%;
    background: #118be3;
    color: #fff;
    position: absolute;
    top: -10px;
    right: -10px;
    font-size: 15px;
}
.list_pre_answer > li > i:hover {
    background-color: #0872be;
    color: #fff
}

.list_pre_answer > li > div {
    display: none
}

.list_pre_answer > li.add_pre_answer {
    background: #2AA6FF;

}
.list_pre_answer > li.add_pre_answer p{
    color: #ffffff;
}
.save_pre_answer {
    font-family: inherit;
    background: linear-gradient(18deg, #e75438, #f87258) !important;
    height: 40px;
    border-radius: 3px;
    color: #fff !important;
    font-size: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    border: 0;
    padding: 0 30px;
    font-weight: 400;
    margin: 15px 0;
    width: fit-content;
}


.box_add_pre_answer_back{
    position: fixed;
    top: 0;
    left: 0;
    background: rgba(0, 0, 0, 0.5);
    z-index: 998;
    width: 100%;
    height: 100%;
    display: none;
}
.close_box_add_pre_answer{
    display: flex;
    justify-content: end;
    cursor: pointer;
    margin-bottom: 10px;
}
.box_add_pre_answer {
    background: #ffffff;
    padding: 15px 25px;
    border-radius: 8px;
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%,-50%);
    width: 90%;
    max-width: 400px;
    height: 90vh;
    max-height: 500px;
    overflow: auto;
    z-index: 999;
    display: none;
}
.save_pre_answer {
    margin: auto;
    display: flex;
    width: max-content;
    padding: 10px 35px;
    align-items: center;
    justify-content: center;
    margin-top: 15px;
    background: linear-gradient(18deg, #e75438, #f87258);
}
/*************************************************************
#---------------------- Responsive ----------------------#
**************************************************************/
@media screen and (max-width: 991px) {

    .row_status{
        flex-wrap: wrap;
    }
    .col_box_status_ticket_nirweb{
        margin-bottom: 15px;
    }
    .ul_list_ticket_unirweb li a {
        align-items: flex-start !important;
        flex-direction: column !important;
        padding: 5px 10px 0px 20px;
    }
    .nirweb_info_column_title,.nirweb_info_column_department,.nirweb_info_column_last{
        width: 100%;
        margin-bottom: 10px !important;
    }
    .sec_info_column_nirwebu{
        justify-content: space-between;
    }
    .nirweb_info_column_department {
        display: flex;
        justify-content: space-between;
        flex-direction: row;
        border-right: none !important;
        border-left: none !important;
        padding: 0 0 10px 0 !important;
        border-bottom: solid 1px #DBECF4 !important;
    }
    .nirweb_info_column_last{
        display: flex;
        justify-content: space-between;
        flex-direction: row;
    }

    .ul_list_ticket_unirweb li a .info_user_time_nirwebu {
        border-left: 0 !important;
        align-items: center !important;
        border-bottom: 1px solid #f2f2f2 !important;
        padding-bottom: 5px !important;
        width: 100%;
    }

    .ul_list_ticket_unirweb li a .info_user_time_nirwebu img {
        position: relative;
        float: right;
        width: 45px;
        height: 45px;
        border: 2px solid #fff;
        border-radius: 100%;
        -webkit-box-shadow: 0 3px 6px 0 rgba(0, 0, 0, .1);
        box-shadow: 0 3px 6px 0 rgba(0, 0, 0, .1);
        margin-bottom: 5px;
    }

    .ul_list_ticket_unirweb li .title_time_ticket {
        position: relative;
        display: flex;
        vertical-align: middle;
        width: 100%;
        padding: 15px;
        font-size: 1rem;
        align-items: center;
        justify-content: space-between;
        height: 100%;
        align-self: center;
    }

    .info_nirweb_tick_wrap .bot {
        display: flex;
        flex-direction: column;
    }

    .info_nirweb_tick_wrap .top a {
        margin-right: 0;
        color: #2196F3;
        font-size: 16px;
        margin-top: 5px;
    }

    .info_nirweb_tick_wrap .bot span {
        border-left: 0;
        padding-left: 0;
        margin: 8px 0;
    }

    .display_content_ticket {
        flex-direction: column;
        line-height: 30px;
    }

    .info_nirweb_tick {
        flex-direction: column;
    }

    .box_info_ticket {
        width: 100%;
    }

    .row_nirweb_ticket_send {
        flex-direction: column;
    }

    .w-50 {
        width: 100% !important;
        margin-bottom: 15px;
    }

    .img_avatar_nirwebtick {
        display: none;
    }

    .info_answer_box_nirwebtick {
        width: 100%;
    }

    .ticket_question .head_answer .name::after, .list_all_answered li.user_support_nirweb .head_answer .name::before {
        display: none;
    }

    .ticket_question .head_answer, .list_all_answered li.user_support_nirweb .head_answer, .list_all_answered .head_answer, .ticket_question .head_answer {
        flex-direction: column;
    }
}

.nirweb_ticket_logo {
    position: fixed;
    bottom: 0;
    z-index: 99999;
}


@media screen and (max-width: 768px) {
    .nirweb_ticket_side_info{
        padding: 20px;
    }
    .nirweb_single_ticket{
        flex-wrap: wrap;
    }
    .nirweb_single_ticket_title_box,.nirweb_single_ticket_info_btn {
        width: 100%;
    }
    .nirweb_single_ticket_info_btn{
        display: flex;
        justify-content: end;
    }
    .nirweb_new_ticket_head{
        flex-wrap: wrap;
    }
    .search_ticket_form_nirweb,.nirweb_new_ticket_btn{
        width: 100%;
        margin-bottom: 25px;
    }
    #controls {
        justify-content: center;
    }
    .nirweb_new_ticket_head{
        flex-wrap: wrap;
    }

    .row_status {
        display: flex;
        justify-content: center;
        flex-wrap: wrap !important;
    }

    .top_paylink_nticket {
        flex-direction: column;
    }

    .ul_list_ticket_unirweb {
        padding: 0;
    }

    .upfile_nirwebtick {
        width: 100%;
        display: block;
    }

    .tbl_list_payment tr th, .tbl_list_payment tr td {
        display: block;
    }

    #rate_nticket, #rated_nticket {
        flex-direction: column;
    }

    #rate_nticket p, #rated_nticket p {
        margin-bottom: 15px;
    }

    .col_box_status_ticket_nirweb:first-child {
        width: 94%;
    }
    .col_box_status_ticket_nirweb {
        width: 45%;
        box-shadow: 0 0 2px #e6e6e6;
        margin:10px !important;
        padding: 20px;
        border-radius: 7px;
        border: solid 1px #ccc;
        display: flex;
        align-items: center;
        justify-content: center;
        flex-direction: column;
        flex-wrap: wrap;
        margin-bottom: 20px;
    }
    /*.col_box_status_ticket_nirweb:last-child{*/
    /*    margin-left: 20px ;*/
    /*}*/
}


@media screen and (max-width: 540px) {
    .box_btn_send_answer_user{
        flex-wrap: wrap;
    }
    .box_btn_send_answer_user >div{
        width: 100%;
        margin-bottom: 15px;

    }
    .col_box_status_ticket_nirweb,.col_box_status_ticket_nirweb:last-child {
        margin: 5px !important;
        padding: 10px;
    }

    .ul_list_ticket_unirweb li a .info_user_time_nirwebu .icon_nameUser {
        font-size: 13px;
        height: 100%;
        margin: 0 17px;
        display: flex;
        color: #555;
        font-weight: 500;
    }

    .ul_list_ticket_unirweb li a .info_user_time_nirwebu, .ul_list_ticket_unirweb li .title_time_ticket {
        flex-direction: column;
    }
}

@media screen and (max-width: 380px) {
    /*.row_status {*/
    /*    flex-direction: column;*/
    /*    justify-content: center;*/
    /*    align-items: center;*/
    /*}*/

    .head_nirweb_tickt {
        margin-top: 15px;
        flex-direction: column;
    }

    .col_box_status_ticket_nirweb p {
        margin-bottom: 0;
    }

    .col_box_status_ticket_nirweb svg {
        margin-bottom: 0;
    }
}